Service commitment:
We are committed to providing quality Internal Audit services to our customers.
| Service Rendered | Requirements | Charges | Timeline | |
| 1. | Conducting Routine Audits | Receipt of documentation, policies, procedures, and relevant information | Free | As scheduled in the Annual Audit Work plan |
| 2. | Special Investigation to evaluate allegations of irregularities, abuse, and fraud | Receipt of investigations request and required documentation | Free | 30 days |
| 3. | Consulting/assurance advisory services | Receipt of management request and required documentation | Free | As agreed with management |
| 4. | Follow up engagement to evaluate the implementation of Corrective Action | Management responses and evidence of actions | Free | As per implementation dates agreed with the auditee |
| 5. | Reporting to Audit Committee | Completed Audit Reports | Free | Quarterly |
| WE ARE COMMITTED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY | ||||
| Working Hours: 8.00- 5.00 pm on Monday to Friday, Closed on Weekends and Public Holidays except where indicated
NB: In case the services rendered do not conform to the standards shown above, direct your complaints, and queries to the Head of Department, Internal Audit in ( Room 209) Based in the Administration Block |
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| Address:
Mama Ngina University College Direct your complaints to the Complaints Office(Room 207) P.O. Box 444 –01030 Email:feedack@mnu.ac.ke Gatundu, Kenya Tel: 0798 352 450 Email: internalaudit@mnu.ac.ke Ext: 5070 |
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| HUDUMA BORA NI HAKI YAKO | ||||